Media Statement MH17 Incident
Saturday, July 19, 07:30 PM GMT +0800 Media Statement 7 : MH17 Incident
Malaysia Airlines is appealing to the family members or friends of those onboard MH17 to contact the airline.
Enclosed is the - click on: MH17 PASSENGER MANIFEST for reference.
In the past 45 hours, the airline together with various foreign embassies have made every effort to establish contact with the next-of-kin but is still unable to identify many more family members.
They are advised to contact Malaysia Airlines’ Family Support Centre at +603 7884 1234 (in Malaysia).
Alternatively the family or friends may call the numbers below in their respective countries:
Netherlands (Malaysia Airlines Amsterdam office) +31 20 521 62 62
Australia (Malaysia Airlines Sydney office) +61 2 9364 3526
Indonesia (Malaysia Airlines Jakarta office) +62 2 1522 9705
New Zealand (Malaysia Airlines Auckland office) +64 9 306 3930
United Kingdom (Malaysia Airlines London office) +44 20 7341 2060
Germany (Malaysia Airlines Frankfurt office) +49 69 1387 1980
Philippines (Malaysia Airlines Manila office) + 63 2 889 1863
As of 19 July 2014, 5:00pm, the table below shows the latest number of passengers and their nationalities:-
193 (including 1 dual Netherlands/USA citizen)
43 (including 15 crew & 2 infants)
12 (including 1 infant)
10 (including 1 dual UK/S. Africa citizen)
Meanwhile, Malaysia Airlines deployed a ferry flight last night mobilizing 212 personnel from various government and media bodies and its staff to Kiev and Amsterdam in a special mission for MH17. A total of 85 Malaysia Airlines’ ‘Go Team’ members have been deployed, of which five members will join Malaysia’s Special Disaster Assistance and Rescue Team (Smart) in the search-and-recovery mission at the crash site in the Donetsk region, while 80 other members comprising care givers and the management team will be stationed in Amsterdam to assist the family members of the passengers.
MH5002 departed Kuala Lumpur at 9.54pm on 18 July 2014 and arrived in Kiev at 3.58am (local time) on 19 July 2014 with a two hour transit. The aircraft then continued its journey to Amsterdam at 5.50am (local time) on 19 July 2014 and arrived in Schipol Amsterdam Airport at 7.36am the same day.
The mission is also joined by Malaysia’s Ministry of Transport, the National Security Council, Special Disaster Assistance and Rescue Team (Smart), Malaysia’s Department of Information, the Royal Malaysian Police, Malaysian Special Air Service, the Royal Malaysian Air Force, Malaysian Armed Forces, Department of Civil Aviation, Chemistry Department, Department of Islamic Advancement of Malaysia and the Disaster Victim Identification (DVI) team as well as participating media.
Finally, Malaysia Airlines requests the cooperation of members of the media to respect the privacy of the grieving families. The airline’s top priority remains to provide care and assistance to the families of the passengers and crew and any information with regards to their movement will not be made public.
Saturday, July 19, 07:20 PM GMT +0800 MH17 Press Briefing By Liow Tiong Lai, Minister of Transport
Today Malaysia Airlines have released the final list of nationalities on board flight MH17. Each of the numbers represents a life lost, and a family in anguish. After this press conference, Malaysia Airlines will release the full passenger manifest.
Malaysia mourns the loss of all 298 passengers and crew. We feel for their families. And we promise to do all we can to ensure that the investigation is completed, and that justice is done.
ON THE INVESTIGATION:
Malaysia is deeply concerned that the crash site has not been properly secured. The integrity of the site has been compromised, and there are indications that vital evidence has not been preserved in place.
Interfering with the scene of the crash risks undermining the investigation itself. Any actions that prevent us from learning the truth about what happened to MH17 cannot be tolerated. Failure to stop such interference would be a betrayal of the lives that were lost.
Malaysia calls for all parties to protect the integrity of the crash site, and to allow the investigation to proceed. We urge all those involved to respect the families, and the nations who have lost their sons and daughters in this attack.
Yes, MH17 has become a geopolitical issue. But we must not forget that it is a human tragedy. Days after the plane went down, the remains of 298 people lie uncovered.
Citizens of eleven nations – none of whom are involved in the conflict in Eastern Ukraine –cannot be laid to rest. Their lives were taken by violence; now violence stops them being accorded their final respect. This cannot continue.
Earlier today, Malaysia’s special team arrived in Kiev. We ask for continued support from the Ukrainian government, and the other parties involved, as the team seeks to assist the Ukrainian authorities in recovering and identifying the remains of the passengers and crew, and with the wider investigation.
The world has a moral obligation to ensure that the remains of all victims are recovered and treated with respect. We will play our part in fulfilling this obligation. That is why, later today, I will join the Malaysian team in Kiev, where I will work with my counterpart in the Ukraine government, to support efforts to retrieve the remains, and to assist with the investigation.
I will be joined by the Director General of the Department of Civil Aviation, the Malaysian investigator in charge, and the Chairman of Malaysia Airlines. The CEO of Malaysia Airlines is already in Kiev.
ON THE FLIGHT PATH:
On the matter of MH17’s flight path, I would like to refer to recent reported comments by officials from Eurocontrol, the body which approves European flight paths under ICAO rules.
According to the Wall Street Journal, the officials stated that some 400 commercial flights, including 150 international flights crossed eastern Ukraine daily before the crash. Officials from Eurocontrol also stated that in the two days before the incident, 75 different airlines flew the same route as MH17.
MH17’s flight path was a busy major airway, like a highway in the sky. It followed a route which was set out by the international aviation authorities, approved by Eurocontrol, and used by hundreds of other aircraft. It flew at an altitude set, and deemed safe, by the local air traffic control. And it never strayed into restricted airspace.
The flight and its operators followed the rules. But on the ground, the rules of war were broken. In an unacceptable act of aggression, it appears that MH17 was shot down; its passengers and crew killed by a missile.
This outrage cannot go unpunished. Once again, Malaysia condemns this brutal act of aggression, and calls for those responsible to be found, and to face the full force of justice without delay.
Media Statement 5: MH17 Incident
In light of the MH17 incident, Malaysia Airlines will be waiving any change fees for passengers who wish to make changes to their itinerary to any MH destinations.
Passengers who wish to postpone or cancel their travel plans can obtain a refund, including for non refundable tickets.
Our Enrich passengers will also receive fee waivers for any changes to their travel itinerary, as well as refunds of miles should they choose to cancel their redemption tickets.
These waivers are only applicable from 18 July 2014 until 24 July 2014, for travel between 18 July 2014 until 31 Dec 2014.
Passengers who wish to make changes to their travel plans may contact the nearest Malaysia Airlines ticketing office, or call our global Call Center at 1-300-88-3000.
Malaysia Airlines deeply regrets the loss of MH17, and is very much appreciative of the support from our passengers.
Media Statement 4: MH17 Incident
1. Flight plan
MH17’s flight plan was approved by Eurocontrol, who are solely responsible for determining civil aircraft flight paths over European airspace. Eurocontrol is the air navigation service provider for Europe and is governed under ICAO rules.
The route over Ukrainian airspace where the incident occurred is commonly used for Europe to Asia flights. A flight from a different carrier was on the same route at the time of the MH17 incident, as were a number of other flights from other carriers in the days and weeks before. Eurocontrol maintains records of all flights across European airspace, including those across Ukraine.
In April, the International Civil Aviation Organization identified an area over the Crimean peninsula as risky. At no point did MH17 fly into, or request to fly into, this area. At all times, MH17 was in airspace approved by the ICAO.
MH17 filed a flight plan requesting to fly at 35,000ft throughout Ukrainian airspace. This is close to the ‘optimum’ altitude.
However, an aircraft’s altitude in flight is determined by air traffic control on the ground. Upon entering Ukrainian airspace, MH17 was instructed by Ukrainian air traffic control to fly at 33,000ft.