Board of Airline Representatives In the Netherlands

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Schiphol' introduction of central security on 3 June 2015 and how does it work. Q&A+ Video




Starting 3 June 2015, security checks for passengers and their hand baggage will no longer be carried out at the gates, but at central locations throughout the terminal. In Departure Halls 2 and 3, central security locations have been constructed for departing passengers. They are also referred to as 'security filters' and are located beyond the check-in desks. Security filters have also been built between the E and the F Piers and at the G and the H Piers for passengers who are transferring at Schiphol and are required to pass through security control again.

Q&A Introduction of central security on 3 June 2015


GENERAL

What does the introduction of central security involve?
Starting 3 June 2015, security checks for passengers and their hand baggage will no longer be carried out at the gates, but at central locations throughout the terminal. In Departure Halls 2 and 3, central security locations have been constructed for departing passengers. They are also referred to as 'security filters' and are located beyond the check-in desks. Security filters have also been built between the E and the F Piers and at the G and the H Piers for passengers who are transferring at Schiphol and are required to pass through security control again.

Why is central security being introduced?
Central security is being introduced in order to enhance passengers' travel experience and comfort at the airport, to increase the efficiency of the security process and to ensure that airport operations continue to comply with European legislation in the future.

- The central security filters are attractively designed with passenger service in mind. The removal of the security checks on the piers will also create more space at the gate. As a result, travelling through Schiphol will be a more comfortable experience for passengers.

- The checks are currently performed on a decentralised basis at the gate. As a result, all 71 gates have their own security checkpoint. The security check will soon take place on a centralised basis at one of the 4 new central security filters. This will make the security process more efficient. It will also make it easier for Schiphol to implement changes in the event of new European regulations.

Will the screening of hold baggage screening change too?
No, there are no changes to the screening of hold baggage.

Will there also be changes to the security check for passengers and their hand baggage?
The security regulations remain the same: liquids and gels in a plastic bag and no prohibited or sharp items. This is prescribed by EU legislation.

Is Schengen/non-Schengen also being discontinued?
No, Schengen has nothing to do with security. Schengen involves the unrestricted cross-border movement of people and goods between Schengen countries (most European countries). The border control at these countries has been lifted and you no longer need to show a passport at the border. However, if you are travelling from Schengen to non-Schengen countries and vice versa, you must still be able to present your passport. As a result, the passport controls between Departure Lounge 1 and 2 and Departure Lounge 3 and 4 will remain in place.

How many central security filters will there be?
From 3 June 2015, there will be five large security filters in operation – in Departure Halls 1, 2 and 3, plus two filters for transfer passengers – and one smaller filter in Departure Hall 4.



NIGHT OF 2 JUNE

How will central security be introduced across the entire terminal?
In the night of 2 June, we will switch from security at the gate to central security filters all in one go. During the night, the non-Schengen area will be checked by security. During this check, no passengers or employees may be present in the area. Passengers who are in the terminal will be accommodated in Departure Lounge 4.
If necessary, flights will be handled at a different gate.
At the end of the night, once the non-Schengen area has been completely checked, the area will be released by the government. The central security filters will then be taken into use.

3 June
On the morning of Wednesday 3 June, all departing passengers will use a central security filter immediately after checking in. This is a new development for people who are travelling to a non-Schengen destination.

For arriving and transfer passengers from a non-Schengen destination, the following applies:
- Arriving passengers from countries which perform a security check in line with EU regulations will follow the same route as before. For example, this includes passengers from the UK and the US. The new development is that transfer passengers will no longer undergo a security check at the gate (this check has already been performed in the country of origin).
- Arriving passengers who have undergone a check which is not in line with EU regulations will follow a new route via the additional level on the pier. If their destination is Schiphol, they will be led directly to the passport control and baggage reclaim area. If they are transferring at Schiphol, they will first pass through a central security filter and will then reach the departure lounge. This means that their security check has essentially moved from the gate to a central location.

The commissioning of the central security filters means that the security checks at the gate are no longer required.

Subsequent period
In the period after 3 June, all the security checkpoints at the gates will be removed. There will be more space at the gates and the layout will change.

After 3 June, there will also be some completion activities for central security and we will work on the renovation of Departure Lounge 2.


THE NEW PROCESS

For passengers who are travelling to or from a non-Schengen destination, the following applies.

Departing passengers will go the mezzanine with the central security filter above Departure Halls 2 and 3 after checking in. After passing through the security check and passport control, the passengers will reach the departure lounge. The passengers no longer require a security check at the gate.

Arriving passengers who are transferring at Schiphol:
- and who have undergone a security check in the country of departure which is in line with EU regulations do not require an additional check at Schiphol. In the gatehouse, they will now be led directly to the departure lounge via the pier. The fact that they will not undergo a security check at Schiphol is new.
- and who have not undergone a security check in the country of departure which is in line with EU regulations will walk via the additional level on the pier to the central security filter in the GH building or the EF area. After the security check, these passengers will then reach the departure lounge. For these passengers, the check has therefore been moved from the gates to a central location.

Arriving passengers with Schiphol as their destination:
- and who have undergone a security check in the country of departure which is in line with EU regulations will follow the current route via the departure lounge to the passport control and baggage reclaim area.
- and who have not undergone a security check in the country of departure which is in line with EU regulations will pass via the additional floor on the piers directly to the passport control and baggage reclaim area. This will keep them separate from passengers who have already undergone a check which is in line with EU regulations.

Departing or transfer priority passengers will have their own priority entrance at the security filter. They will be allocated a priority place in a security lane.

Gatehouses and additional levels
The separation between arriving passengers who have undergone a check which is in line with EU regulations and passengers who have undergone a check which does not satisfy these regulations will take place in the gatehouse and via the additional floor (second level) which has been constructed on Piers E, F and G. A total of 28 gatehouses have been constructed on these piers, of which 3 are internal. The gatehouses have two levels and dual status doors. These ensure that arriving passengers automatically follow the correct route to the 1st or 2nd level. The route depends on the security check in the country of origin.
The gatehouses are also easily accessible to disabled passengers. They all have an escalator and a lift.

Keeping to the time specified by the airline
The introduction of central security throughout the terminal will increase the efficiency of the security process and ensure a more enjoyable stay at the airport for all passengers. The gates will become open, pleasant waiting rooms, as is currently the case in the Schengen area. In order to undergo all the processes on time, passengers must keep to the times specified by the airline for checking in and reporting to the gate.

What makes the new security filters better for passengers?
Schiphol feels it is very important to make the compulsory security process as comfortable as possible and service-oriented for passengers. Schiphol is the first airport in the world to do so in an integral way: service to the passenger is the main focus in the look & feel, the application of innovative methods and equipment and in the working methods used by the employees.

Through a combination of smart process innovations, clear provision of information, welcoming service and an interior that looks calm, passengers can pass through the security check more smoothly and comfortably.
- Passengers can pass each other when preparing at the beginning of the lane.
- The design uses friendly, rounded shapes for the new security lanes, sound-absorbing materials, sophisticated lighting and even a specially developed relaxing space fragrance.
- Within this compulsory process, the security staff ensure compliance with the rules as pleasantly as possible and with a strong focus on service.

Schiphol applied this ‘Schiphol Security Service’ concept for the first time last year in the security filter in Departure Hall 1.

Will it make things quicker for passengers?
Yes. Smart process innovations have been used in the new security filter in order to alleviate congestion. For example, passengers at the front of the lane can enter the security process at three locations, allowing more passengers to prepare simultaneously.
The central filters also provide a lot more space and therefore flexibility as extra capacity can be deployed if required. Previously, no more than two lanes used to be available at the gate.
However, the change does not just involve speed but also passenger comfort and service. And in all cases, security comes first.

Will passengers now undergo fewer checks at Schiphol?
No. However, passengers who have already undergone a security check in the country of departure which is in line with EU regulations and who are transferring at Schiphol do not require an additional check at Schiphol.

Laws and regulations sometimes require additional security checks. For example, this applies to flights to Israel and the US. The additional security checks may vary from airline to airline.

When will the security equipment at the gates be removed?
The removal of the security checkpoints (security lanes and security scans) at each gate will start after 3 June. The space at the gates will be given a different layout which makes existing seating areas more accessible. These activities are scheduled for completion at the end of the summer.

Which facilities will be provided on the piers?
In accordance with the provisional planning, the complete renovation of the space by the gate in combination with modifications to the piers will start mid-2016. The glass walls will be removed, toilet blocks will be renovated and there will be new catering and retail facilities on the piers.